CANCELLATION & REFUND POLICY
Last Updated: September 26, 2026
This Cancellation & Refund Policy ("Policy") governs cancellations, refunds, reversals, disputes, chargebacks, and related matters concerning products and services offered by Merchant 247 Technologies Private Limited ("Merchant 247 Technologies Private Limited", "Company", "we", "our", or "us") through its website, applications, APIs, merchant platforms, dashboards, software solutions, and associated services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by this Policy, our Terms of Service, Privacy Policy, and any other applicable policies published by Merchant 247 Technologies Private Limited from time to time.
Applicability
This Policy applies to all services provided through the Platform, including but not limited to:
- Mobile Recharge Services
- DTH Recharge Services
- Utility Bill Payment Services
- BBPS Services
- AEPS Services
- Micro ATM Services
- UPI Collection Services
- Payment Gateway Services
- Payout and Fund Transfer Services
- Verification APIs
- Banking APIs
- Travel Booking Services
- Merchant Collection Services
- API Subscription Services
- Software-as-a-Service (SaaS) Solutions
- Technology and Digital Infrastructure Services
- Any other services made available through Merchant 247 Technologies Private Limited
Different services may be subject to additional refund conditions imposed by banking partners, payment processors, operators, government agencies, or third-party service providers.
General Refund Principles
Merchant 247 Technologies Private Limited operates primarily as a technology and service infrastructure provider. The actual processing of financial transactions may involve regulated banks, payment gateways, payment aggregators, telecom operators, government agencies, travel service providers, and other authorized partners. Accordingly:
- Successful transactions are generally irreversible and non-refundable.
- Refund eligibility is subject to verification, reconciliation, and confirmation from relevant service providers.
- Merchant 247 Technologies Private Limited reserves the right to determine refund eligibility based on transaction status and applicable regulatory requirements.
Transaction Cancellation
3.1 Successfully Processed Transactions
Once a transaction has been successfully processed, completed, or confirmed by the relevant operator, bank, payment partner, government authority, merchant, or service provider, such transaction cannot ordinarily be cancelled, reversed, or refunded.
3.2 Pending or Incomplete Transactions
A transaction may be cancelled automatically where:
- Processing fails due to technical issues
- Banking systems are unavailable
- Network interruptions occur
- Operator systems fail
- Payment authorization cannot be completed
- Regulatory restrictions prevent processing
Where applicable, eligible refunds shall be processed in accordance with this Policy.
Mobile Recharge, DTH and Bill Payment Services
4.1 Successful Transactions
All successfully completed recharge and bill payment transactions, including but not limited to mobile recharge, DTH recharge, FASTag recharge, and utility bill payments, are final and non-refundable.
4.2 User Errors
Merchant 247 Technologies Private Limited shall not be responsible for losses arising from incorrect information submitted by users, including:
- Incorrect mobile numbers
- Incorrect DTH subscriber details
- Incorrect FASTag details
- Incorrect consumer numbers
- Incorrect utility account information
- Incorrect beneficiary details
- Incorrect payment information
Transactions completed using incorrect information supplied by the user shall generally not qualify for refunds.
4.3 Failed Transactions
If an amount is debited but the corresponding recharge or payment is not completed, the transaction may be classified as failed after reconciliation with the relevant operator or payment partner. Eligible refunds shall be processed after verification and confirmation from the concerned service provider.
API Subscriptions and Software Services
Unless expressly agreed otherwise in writing, the following charges are non-refundable:
- Subscription fees
- API access fees
- Platform fees
- Setup fees
- Onboarding charges
- Development charges
- Licensing fees
- Recurring software fees
- Integration fees
- Maintenance charges
Refunds may only be considered where:
- Duplicate payments have been made
- Merchant 247 Technologies Private Limited is unable to provide the subscribed service
- Refunds are required by applicable law
- A written agreement specifically provides for such refund
Payouts, Fund Transfers and Remittance Services
Transactions involving payouts, bank transfers, remittances, settlements, or beneficiary payments that have been successfully processed to the intended recipient cannot ordinarily be cancelled or reversed. Refund requests for failed or incomplete transfers shall be processed only after verification and reconciliation with the relevant banking or payment partners.
Travel Services
Travel-related services including but not limited to:
- Flight bookings
- Bus reservations
- Hotel bookings
- Travel packages
- Other travel-related services
shall be governed by the cancellation and refund policies of the respective travel service providers. Merchant 247 Technologies Private Limited acts as a technology facilitator and does not guarantee that travel service providers will approve cancellation or refund requests.
Duplicate Payments
Merchant 247 Technologies Private Limited may process refunds for duplicate payments after successful verification and reconciliation. Merchant 247 Technologies Private Limited reserves the right to request additional information, supporting documentation, and transaction evidence before approving any duplicate-payment refund request.
Failed or Rejected Transactions
Where a transaction fails, is rejected, or remains incomplete after funds have been debited from the user's account, refunds shall be initiated after confirmation from the relevant bank, payment gateway, payment processor, operator, government agency, or service provider. Refund processing times may vary depending upon reconciliation requirements and partner processing timelines.
Standard timeline: 3–15 business days
Refund Process
To initiate a refund request, the Client must submit a written request via email to their designated Relationship Manager and mark a copy to support@merchant247.io, clearly providing the relevant transaction details and the reason for the refund request.
Upon receipt, Merchant 247 Technologies Private Limited shall review, verify, and reconcile the request with the applicable banking partners, payment processors, operators, or service providers, as may be required.
Subject to successful verification and approval, eligible refunds shall be processed and credited to the original payment method used for the transaction.
Refund processing timelines may vary; however, in exceptional circumstances, processing may take up to 90 business days from the date of approval.
Refunds shall not be issued in cash, transferred to third-party accounts, or paid through any alternative payment method unless required by applicable law or expressly approved by Merchant 247 Technologies Private Limited.
Non-Refundable Circumstances
Refunds shall generally not be granted in the following circumstances:
- Successfully completed transactions
- User errors in transaction details
- Change of mind after service delivery
- Services already utilized
- Violation of Terms of Service
- Fraudulent or suspicious activity
- Regulatory restrictions
- API subscriptions or onboarding fees
- Charges imposed by third-party providers
- Delays attributable to banking or network systems
Chargebacks and Payment Disputes
Users agree to contact Merchant 247 Technologies Private Limited and provide an opportunity to resolve any transaction dispute before initiating a chargeback through a bank, card issuer, or payment service provider.
Merchant 247 Technologies Private Limited reserves the right to:
- Contest invalid chargebacks
- Suspend accounts associated with abusive chargeback activity
- Recover losses arising from fraudulent disputes
- Report suspected fraudulent activities to relevant authorities
Fraud Prevention and Compliance Review
Merchant 247 Technologies Private Limited may withhold, delay, reject, or suspend refunds where:
- Fraud is suspected
- Identity verification remains incomplete
- Regulatory review is required
- AML/KYC concerns arise
- Compliance investigations are ongoing
- Documentation provided is insufficient
Merchant 247 Technologies Private Limited's decision in such matters shall be subject to applicable law and regulatory requirements.
Limitation of Liability
Merchant 247 Technologies Private Limited shall not be liable for:
- Delays caused by banks or payment partners
- Operator processing errors
- Government restrictions
- Regulatory actions
- Network failures
- Third-party service interruptions
- Technical outages beyond reasonable control
To the maximum extent permitted by law, Merchant 247 Technologies Private Limited's liability relating to any refund claim shall be limited to the actual amount received by Merchant 247 Technologies Private Limited in connection with the relevant transaction.
Modifications to this Policy
Merchant 247 Technologies Private Limited reserves the right to amend, modify, or update this Policy at any time without prior notice. Any revised version shall become effective upon publication on the Platform.
Continued use of the Platform following such publication shall constitute acceptance of the revised Policy, subject to applicable law.
Contact Information
Merchant 247 Technologies Private Limited
Unit 525–526, Mansarovar Plaza
Mansarovar, Jaipur
Rajasthan – 302020, India
Email: support@merchant247.io
Website: merchant247.in
Applicable Law and Jurisdiction
By using the Platform, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.
Any disputes arising out of or in connection with this Policy or the use of the Platform shall be governed by the laws of India and, subject to applicable law, shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, India.