Common Issues We Resolve
Select your concern to get started with the resolution process.
Login or KYC Issues
Failed or Pending Transactions
Bill Payment Failures
Commission Settlement Issues
Agent / Distributor Misconduct
App or Website Technical Errors
Ways to Raise a Concern
Email Support
Send us an email at support@merchant247.io
- Registered mobile number
- Transaction ID (if applicable)
- Date & time of issue
- Screenshot (if possible)
In-App Support
Log in to your Merchant247 dashboard → Go to Help → Complaints → Submit a ticket.
Grievance Form
Escalation
If you are not satisfied with the resolution
01
01
Customer Support
- Instant Support
- Handled via email/app support
02
02
Grievance Officer
- Response within 3 working days
- Email: grievance@merchant247.io
03
03
Nodal Officer
- If unresolved after 7 days
- Email: nodal@merchant247.io
Important Information
To ensure faster resolution, please provide accurate details while submitting your complaint. Incomplete information may delay processing. Refund timelines depend on banks and networks.
Legal & Compliance
This Grievance Redressal Policy follows applicable digital financial service guidelines. Merchant247 is committed to fair, transparent, and time-bound resolution.